Gilded Shadows Bridal Shipping Policies & FAQs
How long will it take to receive my order?
Total time to receive your order includes order processing time and shipping time. Nearly all Gilded Shadows Bridal creations are made to order based on your selections (color, length, comb selection, etc.). Below are typical processing times by item category. Special requests and custom orders will take longer, and we will communicate with you about estimated delivery times.
Typical Processing Times
- Birdcage and Blusher Veils: 1-3 business days
- Draped, Cap and Traditional (long) Veils: 5-7 business days
- Garters: 1-3 business days
- Feather Fascinators: 5-7 business days
- Cake Toppers: 1-3 business days for a single item, 3-5 business days for up to 10 items, please contact us for estimated delivery if your order is more than 10 items.
How long does shipping take?
USPS Shipping times:
- Ground Advantage 2-5 business days
- Priority Mail 1-3 business days
- Priority Mail Express 1-2 days
Do you accept rush orders?
Yes, we do our best to accommodate rush orders within reason. Please contact us BEFORE you order to confirm that we can process and ship your order in time for your event.
How much does shipping cost?
FREE USPS Ground Advantage shipping is available for orders totaling $50 or more (before taxes). USPS Priority Mail and USPS Priority Mail Express shipping are available with shipping rates calculated by the USPS based on the package size/weight and delivery location. You can calculate your shipping cost and select an option by inputting your state, city and zip code at checkout, before you place your order.
Where do you ship to?
We ship to all 50 U.S. states using the United States Postal Service. We do not currently ship internationally.
How is sales tax calculated?
Sales tax is calculated automatically at order checkout based on current local, state, and federal tax laws for your shipping address. Taxes will be shown along with the shipping cost at checkout before you place your order.
How do I track my order once it ships?
Once your order ships, you will receive a shipping confirmation email from USPS that includes a link to track your package. Tracking will become available 24–48 hours after you receive your shipment confirmation email.
Can I return or exchange an item?
Nearly all Gilded Shadows Bridal creations are made to order, so we do not generally accept returns. If you have a problem with your order (incorrect item, color, fit, etc.) or it is damaged when you receive it, please contact us as soon as possible and we will do everything we can to make it right in time for your event.
Can I cancel my order?
We understand that sometimes mistakes happen. We also process orders quickly, so we ask that you request a cancellation within 2 hours of purchase if it’s between the hours of 7 am and 9 pm, Central Standard Time. If you place an order after 9 pm, please request a cancellation by 7 am the next morning.